The Cost of Being too Nice |
Difficulties of Being Too Nice
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I was just speaking to a Customer Service Executive the other day, the person was hardly audible.I assume he was just shy or maybe not trying to shout on the microphone. But I wasn't able to hear him, He wasn't audible. I didn't want to shout him down and kill his confidence.I pursued the conversation. I was terminating their service and they wanted references. Now imagine, doing a referral call and not firmly asking the customer for referrals. It's a pretty awkward situation, I was able to empathize with him.A lot of time it is wrong ideas and our perception that hold us back from self-actualization.So I decided to help him out. I got my headset plugged it into my mobile phone and spoke to him.I encouraged him to get close to the microphone on his headset and request clearly. I didn't end up giving him referrals, but I helped him speak clearly. I spared myself the guilt of not helping a learner.The 24/7 Educator
Teaching, Mentoring & Building People
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